We are very sorry for the bad experience you had. However, your order was placed online by yourself, and we shipped it to you as soon as possible. A few days after the goods were shipped, you suddenly said that your Amazon account could not be used and you needed a refund. However, the goods have already been shipped and cannot be intercepted. Moreover, you have repeatedly requested a refund from Alibaba, but Alibaba has not agreed. We are very sorry for this, but this is not our problem. If you receive the wrong goods or have quality problems, we are willing to compensate and bear the responsibility. However, this is a personal issue and we cannot control it. We hope you can understand.